Frequently Asked Questions about Exams

BYU Learning Suite provides students with the opportunity to take exams online. Below are some answers to some frequently asked questions students have about exams.

  • Q: Are my answers saved automatically in the exam?
    • A:  Your answers are not saved automatically, so if there is a technological malfunction you will need to contact  the OIT Service Desk by calling 801.422.4000.
  • Q: What should I do if my browser suddenly closes when I am in the middle of an exam?
    • A: Your answers are not saved automatically, so please make sure to save your answers before refreshing a page to troubleshoot an error.  If you need help because your browser malfunctions during an exam, please contact the OIT Service Desk by calling 801.422.4000.
  • Q: I keep seeing different error messages while I try to take the exam. What should I do?
    • A: There are many reasons why an error message could appear in your browser. Your answers are not saved automatically, so please make sure to save your answers before refreshing a page to troubleshoot an error. If you need help because your browser keeps displaying error messages during an exam, please contact the OIT Service Desk by calling 801.422.4000.
  • Q: The images inside my exam aren’t showing up on my computer. What should I do?
    • A: There are many reasons why the images inside the exam aren’t showing up in your browser ranging from issues with your browser to technical glitches with the exam. If you need help because you are unable to view images during an exam, please contact the OIT Service Desk by calling 801.422.4000.